At Sivakasi Crackers, we take utmost care to ensure that our products meet the highest quality standards and are delivered to you in perfect condition. Due to the nature of the products we sell, which are fireworks and firecrackers, we regret to inform you that we do not offer refunds on any purchases made through our website (www.sivakasicrackers.in). Please review our policy carefully before making a purchase.
Reasons for No Refunds:
- Safety Concerns: The safety of our customers is of utmost importance to us. Once the fireworks and firecrackers are sold and delivered, we cannot guarantee their safe return or reuse, as they can be sensitive to environmental factors during storage and transportation.
- Compliance with Legal Regulations: In accordance with the laws and regulations governing the sale and use of fireworks and firecrackers, we are unable to accept returns and offer refunds, as these products are considered hazardous materials.
- Product Quality: We conduct thorough quality checks to ensure that our products are in excellent condition before shipping them to you. However, in the unlikely event that you receive damaged or defective items, please contact our customer support team within 48 hours of receiving your order to address the issue.
Exchanges for Damaged or Defective Items:
In the event that you receive damaged or defective items, please contact our customer support team immediately with photographic evidence of the issue. We will assess the situation and, if necessary, arrange for an exchange of the affected items with new ones of the same value.
Cancellations:
We understand that you may need to cancel your order for various reasons. If you wish to cancel your order, please contact our customer support team as soon as possible. However, please note that once an order has been shipped, we are unable to cancel it, and the refund policy still applies.
Customer Support:
Our customer support team is here to assist you with any questions or concerns you may have. If you have any issues with your order or need further assistance, please reach out to us at support@sivakasicrackers.in.
We genuinely appreciate your understanding of our no refund policy, as it allows us to maintain the highest standards of safety and compliance while providing you with the best possible shopping experience for your festive celebrations.
Thank you for choosing Sivakasi Crackers as your trusted source for fireworks and firecrackers. We look forward to being a part of your joyous celebrations.
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